Frequently Asked Questions (FAQ)

1️⃣ How do I receive my digital product after purchase?

• After completing your order, a download link will be available instantly on the confirmation page and sent to your registered email.

2️⃣ What formats do the digital products come in?

• Our digital products are available in high-quality PNG, JPG, and PDF formats. If you need a specific format, contact us before purchasing.

3️⃣ Can I use digital designs for commercial purposes?

• Our designs are for personal use only. If you need commercial rights, please check our licensing options or contact us.

4️⃣ Do you offer refunds for digital products?

• No, since digital downloads are non-refundable, we do not offer returns. However, if you have issues with your file, we’re happy to help!

5️⃣ How long does it take to ship my Christian frame?

• We process orders within 2-4 business days and ship within:
  • India: 5-10 business days
  • International: 10-20 business days (varies by location)

6️⃣ Do you provide tracking for shipped frames?

• Yes! Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery.

7️⃣ What should I do if my frame arrives damaged?

• If you receive a damaged or defective product, contact us within 48 hours with pictures, and we will arrange a replacement or refund.

8️⃣ Do you offer returns on physical products?

• Returns are accepted only for damaged or incorrect orders. Contact us immediately if there's an issue.

9️⃣ What payment methods do you accept?

• We accept UPI, PhonePe, bank transfers, and major online payment gateways.

🔟 How can I contact you for support?

• Email us at support@christartstudio.com and we’ll be happy to assist you!